Last updated 28 August 2026
These terms govern your use of Illetro eCert. They are written to be read by a working electrician, not a lawyer. The most important thing in them is simple: if Illetro eCert is ever unavailable, you can always lodge directly through the Building Commission NSW portal.
1. Who these terms are between, and who can use the service
Illetro eCert is operated by Illetro (ABN 25 757 457 608), NSW, Australia. In these terms, "we", "us" and "Illetro" mean that business, and "you" means the electrical contractor or business that subscribes to and uses Illetro eCert.
Illetro eCert is a tool for licensed electrical contractors. To lodge a Certificate of Compliance for Electrical Work (a CCEW), you must hold a current NSW electrical licence appropriate to the work. You are responsible for the accuracy of every certificate you lodge through the service.
2. What Illetro eCert does
Illetro eCert connects to your ServiceM8 account, pre-fills a CCEW from your job, and lodges it to Building Commission NSW on your instruction. It is a convenience layer over the Building Commission NSW lodgement process. It is not the regulator, and it is not a replacement for the Building Commission NSW portal.
3. Your responsibilities
If Illetro eCert is unavailable, lodge directly with Building Commission NSW. You can and should lodge through the Building Commission NSW portal whenever Illetro eCert is not available to you. Illetro eCert is a convenience over that portal, never a barrier to it. Nothing about using Illetro eCert removes or delays your ability to lodge directly, and you should not let a problem with Illetro eCert cause you to miss a statutory deadline.
When you lodge through Illetro eCert:
- Confirm a certificate reference was returned. Illetro eCert returns a certificate reference within seconds of a successful lodgement. Check that you received one before you treat a certificate as lodged. If no reference was returned, the lodgement did not succeed.
- Do not read too much into the timing of emails. After a successful submission, Building Commission NSW can take up to 60 minutes to generate the certificate PDF and send its emails. An absent certificate email in that window does not mean the lodgement failed: the certificate reference returned at the time of lodgement is your confirmation.
- The licence and the obligation are yours. Illetro does not hold your licence, does not certify your work, and does not take on your statutory obligations. Each certificate is your own legal declaration about work you are licensed to certify.
4. Pricing and billing
Illetro eCert is charged per month plus GST. The price tier is set by the number of licensed electricians in your business who lodge certificates, so a larger team pays a higher tier. The current tiers and figures are shown on the Illetro eCert page and in your subscription at checkout. Adding a licensed electrician who lodges, beyond your current tier, moves you to the next tier.
If we change our prices, we will give you at least 30 days notice before the new price applies to you, and you are free to cancel before it takes effect. A price change never applies retrospectively.
5. Cancellation
You can cancel at any time, through the Stripe customer billing portal or by emailing [email protected], with no fee either way. After you cancel, you are not charged again. Your access continues until the end of the period you have already paid for. This is deliberate: cancelling should never be the reason you miss a statutory deadline.
6. Refunds
We do not refund part-months, and we do not refund for a change of mind. Nothing in this clause limits any remedy that may be available to you under the Australian Consumer Law.
7. Availability and support
We do not guarantee any particular level of uptime or availability. We provide support on a best efforts basis and aim to respond within one business day. Where it is practical, we carry out maintenance outside Australian business hours. Because availability is not guaranteed, keep in mind the point in section 3: you can always lodge directly through the Building Commission NSW portal, so the absence of an uptime guarantee never leaves you unable to lodge.
8. Suspension for non-payment
If your account falls into arrears, we may suspend your access after giving you notice. Billing must never stand between you and a statutory lodgement: if your Illetro eCert access is ever suspended, you can still lodge directly through the Building Commission NSW portal in the meantime.
9. Acceptable use
Use Illetro eCert only to lodge certificates for work that you are licensed to certify. Do not use it to lodge false or misleading certificates, do not attempt to interfere with the service or to reach another business's data, and do not resell or share your access outside your own business.
10. Ending the agreement
Either of us can end this agreement. You can cancel at any time, as described above. We may end it by giving you at least 30 days notice. We may suspend or end your access sooner only where you have seriously breached these terms or the law, or where it is necessary to protect the service, other customers, or the integrity of lodgements. If we end the service ourselves, we will refund any fees you have paid that relate to a period after the service stops.
11. Our liability
Your rights under the Australian Consumer Law come first. Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy under the Australian Consumer Law that cannot lawfully be excluded, restricted or modified. Every limitation in these terms applies only to the extent permitted by law and is read subject to this paragraph.
Where liability for a failure to comply with a consumer guarantee can be limited under the Australian Consumer Law, and the services are not of a kind ordinarily acquired for personal, domestic or household use, our liability is limited to supplying the services again or paying the cost of having them supplied again. Illetro eCert is a professional compliance tool for licensed electrical contractors, so it is not of a kind ordinarily acquired for personal, domestic or household use.
Subject to the two paragraphs above, our total aggregate liability to you is limited to the fees you actually paid for Illetro eCert in the twelve months before the claim.
Subject to the paragraphs above, we are not liable for indirect or consequential loss, loss of profit, loss of revenue, loss of business, or any fine or penalty imposed on you.
12. Governing law
These terms are governed by the laws of New South Wales, Australia. You and Illetro submit to the courts of New South Wales.
13. Changes to these terms
We may update these terms. Where a change materially affects you, we will give you at least 30 days notice and you may cancel before it takes effect. The current version is always here, with its "last updated" date at the top. Continuing to use Illetro eCert after a change takes effect means you accept the updated terms.
14. Contact
Illetro (ABN 25 757 457 608), NSW, Australia. Questions about these terms: [email protected]. How we handle your information is set out in our privacy policy.