eCert help

Illetro eCert for ServiceM8

How to install the add-on, lodge a certificate from a job, and sort out the things that occasionally go sideways.

What it does

Illetro eCert lodges a NSW Certificate of Compliance for Electrical Work (CCEW) to Building Commission NSW straight from a ServiceM8 job, and returns the certificate reference in seconds. There is no separate portal login and no typing the same job details in twice.

Installing it

1. Install the add-on. Find Illetro eCert in the ServiceM8 add-on store and install it on your account.

2. Approve the permissions. ServiceM8 will ask you to approve the access the add-on needs to work with your jobs.

3. Set up your licence details. The first time you use it, you are prompted for them. This is a one-time step, so later lodgements go straight to the form.

Lodging a certificate

1. Open the job, then More, then Lodge CCEW. On the phone the same option sits under the job's Edit Actions, then Third Party Add-ons.

2. Check what has pre-filled. These come straight out of the job:

• Job address
• Customer
• Materials

3. Add the details only you can know. You select:

• Installation type
• Work types
• Tests performed
• Network provider

4. Tick the declarations, then press Lodge. Every field is validated before anything is submitted, so a missing detail is caught while you are still on site rather than bouncing back at you later. The certificate reference comes back in seconds.

What happens next

Building Commission NSW generates the official certificate PDF and emails copies to the electrician, the customer and, where the work requires it, the network provider you selected. That usually arrives within 2 to 15 minutes.

Keep the reference number. It is your evidence that the certificate was submitted.

Troubleshooting

Fields are not pre-filling. The add-on can only fill what the job holds. Open the job in ServiceM8, check the customer, site address and materials are actually on it, save, then reopen the lodgement form.

The add-on will not load, or asks you to sign in again. Re-authorise it: go to the ServiceM8 add-on store, open Illetro eCert and approve access again, then reopen the job.

A lodgement timed out. Check your email before you lodge again. A timeout means the answer did not get back to you, not necessarily that the certificate failed, and it may already have been issued. Lodging a second time when the first one worked submits the same job twice. If nothing has arrived and the reference is still missing, email support with the job number and we will confirm what happened.

The seven-day window. A CCEW is due within seven days, and the clock runs from when you completed the safety and compliance test, not from when the job was created or invoiced. That is the date you enter on the form, so lodge as soon as the testing is done and the window looks after itself.

Support